Safety is a strong point of our store. We have extensive experience caring for animals with fears and traumas, so we can anticipate most animal reactions in order to prevent accidents. However, since we work with living beings and sharp objects, we have a partnership with a Veterinary Clinic and cover the expenses resulting from accidents caused during treatment.

Each animal needs techniques adapted to it. What works for one may not work for another. It's important that from the first contact we gather as much information as possible about your pet (what it likes and dislikes, in what everyday situations it has shown fear and/or trauma). The techniques applied aim to make you realize that we will not harm you, and always include affection, treats (if allowed), and extra time and dedication. Generally, several sessions (at least monthly) are necessary for your pet to internalize grooming as part of its routine.

Our main brand is Hydra, belonging to the Pet Society group. Brazilian cosmetics are among the best in the world, and that's why we decided to use quality products, especially since we work with sensitive animals. We also carry brands like Megamazon and Softcare, both belonging to the Pet Society group. However, if your dog has a prescription for specific skin treatment products such as Douxo Calm, Malaseb, or others, you can bring them with you or contact us to see if we have them (this is an extra service). If your dog has food allergies, it's important to inform us so we don't offer them treats.

We work by appointment, and ideally, to guarantee a spot when you need it, you should book in advance. However, sometimes we manage to get last-minute appointments due to cancellations by other clients.

As Saturdays are a busier day, we recommend booking 1 month in advance.

This profession is seasonal, so periods of intense heat (such as May, June, and July) and the month of December are times with high demand and more limited job openings.

Because we work with sensitive animals, we have set a limit of 4 animals per grooming session to ensure that we respect each animal's individual needs.

Our prices for baths start at €35, while baths and full grooming (to your liking) start at €49. We offer extra services such as trauma desensitization, which depend on the techniques and time required, so we can only give a definitive price after the service. Our price list is updated annually, and these base prices were updated in January 2026.

We are currently unable to provide transportation services, but there are qualified companies that specialize in pet taxi services.

We have the technical capacity to perform all grooming services. From clippers with blades and adapters for high cuts, scissor cuts, and also experience in stripping (we have all the necessary tools). Talk to us about your preferences and the needs of your dog or cat. Our service is personalized for each client.

You can contact us via the website form, through social media, by phone call, or via WhatsApp. We prefer WhatsApp as it allows us the flexibility to respond at a convenient time. If we are attending to an animal, it is our priority, and we ask for your understanding, but we promise to respond promptly.